Services

Urgent Support

Responsive, full-service WooCommerce support whenever you need it

On-Demand WooCommerce and WordPress Support

WooCommerce support professionals at WooBuffs provide emergency night and day coverage to your store, ensuring that your e-commerce site is operational and monitored after an incident. Get our Emergency WooCommerce Support services as part of one of our maintenance plans, which can also include other services like: safe updates, performance optimization, unlimited modifications, and other benefits. Our experts will meet all of your WooCommerce technical demands in a monthly or yearly flat-rate plan.

WooCommerce Support Service

On-Demand Urgent Support

Rest easy knowing our technicians are available any time of day or night and every day of the year because you can’t always predict when downtime and errors will strike.

Change Control and Data Protection

Experience worry-free maintenance without the common risks associated with updates and fixes. We provide a confirmed backup, an isolated testing environment, and complete testing of any changes before updating your live site.

Full Review and Summary

Stay informed of all technician and automated actions with complete reports of all corrections, updates, and installations including an easy-to-read summary delivered to your inbox.

Post-Event Follow-up

Know your issues are resolved and prevent recurrences through personalized post-event outreach and dedicated time to answer your questions or address any ongoing concerns

24/7 Monitoring

Rely on continuous uptime monitoring and automated alerts to available technicians who can start fixing problems immediately—before you or your customers report issues

Weekly Reports

Easily understand your site’s availability, error frequency, issue resolution speed, and actions through comprehensive uptime and error reporting through simple, user-friendly graphics

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Additional Emergency Support Coverage

Rapid Response

Reach your ready technical team whenever you need assistance–our continuous monitoring allows us to rapidly respond to emerging issues that impact your site's availability, speed, and user functionality.

Easy Site Restoration

With one click, restore your website functionality to the most recent backup, allowing customers to access the site while we fix the error and prevent future problems

Downtime Mitigation

Prevent downtime through regular maintenance, such as plug-in updates and navigation of WordPress and WooCommerce PHP update requirements, while quickly restoring your site from our latest backup in the event of any critical error. We will also provide a customized work-in-progress landing page for those rare events that require further maintenance, hosting intervention, or based on customer preference during upgrades.

Hosting Issue Support

Save time and prevent the frustration of waiting on hold or chats with your hosting company. We will serve as your representative and advocate to resolve hosting issues and confirm they make the right corrections.

Frequently Asked WooCommerce Support Questions

What if my issue is with the hosting provider? How will I know who to ask for help?

How will I know who to ask for help? Never worry about who can help. WooBuffs triage process can easily determine the source of the issue and address errors directly. We can serve as your representative for any hosting-related issues.

Do you offer plug-ins I need to install myself?

WooBuffs will install and update the plug-ins necessary for our service and confirm that none of your site’s plug-ins conflict with WooCommerce or create any issues with your customer’s experience.

Do you need full admin access to my site?

Yes, to provide full-service support, we will need to maintain administrative rights to update your website using our secure, safe change management process.

Custom development (PHP, plugins, themes, etc.), updating custom code, graphic design, PSD to WordPress, content creation, and building out a new website or subdomain are not included in on-demand edits.

See Examples Here

Do you offer phone support?

The simple answer is no. Here’s why: we’ve structured our pricing structure to be as straightforward as possible, and with a worldwide crew, handling all support through email and chat is far more efficient.

Although we do not offer phone assistance, customer satisfaction is very important to us at WooBuffs, and you will find our email help to be efficient, quick, and kind. We also provide extensive video training and chat assistance to all of our clients.