Monthly
Yearly
Sustain
-
Weekly Woo Updates
-
Urgent Support
-
24/7 Uptime Monitoring
-
eCommerce Backup
(2x Daily) -
Bonus: Analytics Integration
Secure
-
all services from Sustain
-
Daily Woo Updates
-
On-Demand Woo Edits
-
Security Enhancements
-
eCommerce Backup
(4x Daily)
Enhance
-
all services from Secure
-
Woo Optimization
-
Responsive Optimizations
-
Image Optimization
-
eCommerce Backup
(Hourly)
Looking for a one-time WooCommerce service or update?
All WooBuffs Support Plans Include Robust Features
Weekly Reports
Transparency is our mission. You'll receive weekly reports from our team on the status of any updates, security issues, and tasks which we've completed on your site.
Priority Tickets
You'll receive priority treatment when you submit a support request to us. Our team will respond within 1 business day to non-urgent requests and within 6 business hours for urgent matters.
Chat Support
When needed - our support team can answer your questions via chat. This is great for simple questions which don't necessitate a new ticketed support request.
Premium Security Plugin
We'll work with you to understand the exact security needs of your site and then will implement a premium security plugin that can deliver the best results for you and your WooCommerce site.
Guided Video Assistance
Want to know what sets us apart from all other support providers? It's our guided video assistance. For any complex support requests - our team can create a video guide to walk you thru nearly any process on your site.
Knowledge Base Access
Gain access to our ever-growing library of help topics, for those times when you'd just prefer to do something yourself. This is great for common WooCommerce features or WordPress functionality questions when you'd like to learn something new.
Frequently Asked Questions
To subscribe to a website maintenance plan, click the “Choose Plan” button next to the plan you want. When you’ve made your choice, you’ll be directed to the checkout page to pay for your plan. To complete the checkout and create your account with us, fill out the required fields.
After your purchase is complete, we’ll start sending you onboarding and introductory emails. You will be given instructions on how to grant our operations team secure access to your site(s) in the first email. The emails that follow will also explain how to effectively request edits. We’ll also discuss our preferred screen capture tools, our progress with plugin updates and site optimizations, and other ways to get the most out of your plan.
After you sign up for your WooCommerce maintenance plan, we will send you an onboarding email with instructions on how to add our team to your website user list. This is the most secure way to grant us access. Please don’t send your login or password to us via email (it is not a secure way to share access).
See Examples Here
After choosing the care plan that is best for you, you’ll get a welcome email with information on the plan and instructions on how to send us your login information securely.
Simple answer: No. Here’s why: we’ve designed our pricing structure to be as simple as possible, and with a global team, it is much more efficient to handle all support via email and chat.
Although we don’t provide phone support, customer satisfaction is extremely important to us at WooBuffs, and you’ll find our email support to be efficient, quick, and welcoming. In addition, we also offer detailed video tutorials and chat support for all our clients.
Nope. We’ll work with any website, no matter where it’s hosted.
We recognize that people have to stick to reasonable budgets and that different websites have different needs.
However, using a shared hosting provider might prevent us from meeting your speed and security objectives. If you need a recommendation for a new hosting provider, we are happy to provide a list of our preferred providers.