WooCommerce Support Plans

Keep Your WooCommerce Store Running Smoothly


  • Weekly Woo Updates
  • Urgent Support
  • 24/7 Uptime Monitoring
  • eCommerce Backup
    (2x Daily)
  • Bonus: Analytics Integration
$ 147
Billed Monthly


  • all services from Sustain
  • Daily Woo Updates
  • On-Demand Woo Edits
  • Security Enhancements
  • eCommerce Backup
    (4x Daily)
$ 194
Billed Monthly


  • all services from Secure
  • Woo Optimization
  • Responsive Optimizations
  • Image Optimization
  • eCommerce Backup
$ 273
Billed Monthly
Looking for a one-time WooCommerce service or update?

All WooBuffs Support Plans Include Robust Features

Weekly Reports

Transparency is our mission. You'll receive weekly reports from our team on the status of any updates, security issues, and tasks which we've completed on your site.

Priority Tickets

You'll receive priority treatment when you submit a support request to us. Our team will respond within 1 business day to non-urgent requests and within 6 business hours for urgent matters.

Chat Support

When needed - our support team can answer your questions via chat. This is great for simple questions which don't necessitate a new ticketed support request.

Premium Security Plugin

We'll work with you to understand the exact security needs of your site and then will implement a premium security plugin that can deliver the best results for you and your WooCommerce site.

Guided Video Assistance

Want to know what sets us apart from all other support providers? It's our guided video assistance. For any complex support requests - our team can create a video guide to walk you thru nearly any process on your site.

Knowledge Base Access

Gain access to our ever-growing library of help topics, for those times when you'd just prefer to do something yourself. This is great for common WooCommerce features or WordPress functionality questions when you'd like to learn something new.

Frequently Asked Questions

To subscribe to a website maintenance plan, click the “Choose Plan” button next to the plan you want. When you’ve made your choice, you’ll be directed to the checkout page to pay for your plan. To complete the checkout and create your account with us, fill out the required fields. 


After your purchase is complete, we’ll start sending you onboarding and introductory emails. You will be given instructions on how to grant our operations team secure access to your site(s) in the first email. The emails that follow will also explain how to effectively request edits. We’ll also discuss our preferred screen capture tools, our progress with plugin updates and site optimizations, and other ways to get the most out of your plan.

After you sign up for your WooCommerce maintenance plan, we will send you an onboarding email with instructions on how to add our team to your website user list. This is the most secure way to grant us access. Please don’t send your login or password to us via email (it is not a secure way to share access).


Editing content on any WooCommerce page, changing banners, headers, or footers, changing plugin settings, CSS adjustments, blog content or context edits, adding a new landing page, formatting WooCommerce landing pages, changing images or text, adding coupon codes, or updating shopping carts are all examples of on-demand edits.  Custom development (PHP, plugins, themes, etc.), updating custom code, graphic design, PSD to WordPress, content creation, and building out a new website or subdomain are not included in on-demand edits.

See Examples Here

After choosing the care plan that is best for you, you’ll get a welcome email with information on the plan and instructions on how to send us your login information securely.

Simple answer: No. Here’s why: we’ve designed our pricing structure to be as simple as possible, and with a global team, it is much more efficient to handle all support via email and chat.

Although we don’t provide phone support, customer satisfaction is extremely important to us at WooBuffs, and you’ll find our email support to be efficient, quick, and welcoming. In addition, we also offer detailed video tutorials and chat support for all our clients.

Nope. We’ll work with any website, no matter where it’s hosted.
We recognize that people have to stick to reasonable budgets and that different websites have different needs.
However, using a shared hosting provider might prevent us from meeting your speed and security objectives. If you need a recommendation for a new hosting provider, we are happy to provide a list of our preferred providers.

Tasks Included
Example 1

You need WooBuffs to add page content that you created with corresponding images. You provide the content, and it's been formatted for WordPress. You also included instructions about the layout.

Example 2

You want us to deploy and configure an existing WordPress or WooCommerce plugin so that you can utilize its established capabilities.

Example 3

You need us to add new products to your WooCommerce store (for which you have already supplied the necessary elements).

Tasks Not Included
Example 1

You’d like us to create a new page, write the content, find images, and upload them to WordPress.

Example 2

You'd like us to develop a new capability that is not already available in a plugin. This requires customised development that can be offered for an additional hourly basis.

Example 3

You'd like us to design a unique checkout experience for your WooCommerce website. This requires customised development that can be offered on an additional hourly basis.