Select the items that you need from the list. If you need something not shown then choose “Something Else” and our team will follow up with you once you’ve completed the payment process. If you need multiple projects completed – you can choose multiple items from the list.
How Our One-Time Support Service Works
Please Note: the following are not included in our one-time service
Guided Video Tutorials
Knowledge Base Access
To gain access to all these features and more
Frequently Asked Questions
To subscribe to a website maintenance plan, click the “Choose Plan” button next to the plan you want. When you’ve made your choice, you’ll be directed to the checkout page to pay for your plan. To complete the checkout and create your account with us, fill out the required fields.
After your purchase is complete, we’ll start sending you onboarding and introductory emails. You will be given instructions on how to grant our operations team secure access to your site(s) in the first email. The emails that follow will also explain how to effectively request edits. We’ll also discuss our preferred screen capture tools, our progress with plugin updates and site optimizations, and other ways to get the most out of your plan.
After you sign up for your WooCommerce maintenance plan, we will send you an onboarding email with instructions on how to add our team to your website user list. This is the most secure way to grant us access. Please don’t send your login or password to us via email (it is not a secure way to share access).
Editing content on any WooCommerce page, changing banners, headers, or footers, changing plugin settings, CSS adjustments, blog content or context edits, adding a new landing page, formatting WooCommerce landing pages, changing images or text, adding coupon codes, or updating shopping carts are all examples of on-demand edits.
Custom development (PHP, plugins, themes, etc.), updating custom code, graphic design, PSD to WordPress, content creation, and building out a new website or subdomain are not included in on-demand edits.
After choosing the care plan that is best for you, you’ll get a welcome email with information on the plan and instructions on how to send us your login information securely.
Simple answer: No. Here’s why: we’ve designed our pricing structure to be as simple as possible, and with a global team, it is much more efficient to handle all support via email and chat.
Although we don’t provide phone support, customer satisfaction is extremely important to us at WooBuffs, and you’ll find our email support to be efficient, quick, and welcoming. In addition, we also offer detailed video tutorials and chat support for all our clients.
Nope. We’ll work with any website, no matter where it’s hosted.
We recognize that people have to stick to reasonable budgets and that different websites have different needs.
However, using a shared hosting provider might prevent us from meeting your speed and security objectives. If you need a recommendation for a new hosting provider, we are happy to provide a list of our preferred providers.